Snyk Status

All Systems Operational

SNYK-US-01 (app.snyk.io) Operational

Snyk AppRisk Operational

Snyk Code Operational

Snyk Container Operational

Snyk IaC Operational

Snyk Open Source Operational

SNYK-US-02 (app.us.snyk.io) Operational

Snyk AppRisk Operational

Snyk Code Operational

Snyk Container Operational

Snyk IaC Operational

Snyk Open Source Operational

SNYK-EU-01 (app.eu.snyk.io) Operational

Snyk AppRisk Operational

Snyk Code Operational

Snyk Container Operational

Snyk IaC Operational

Snyk Open Source Operational

SNYK-AU-01 (app.au.snyk.io) Operational

Snyk AppRisk Operational

Snyk Code Operational

Snyk Container Operational

Snyk IaC Operational

Snyk Open Source Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

All environments: DB Maintenance Nov 23, 2024 15:00-17:00 UTC

During this time, Snyk will be entirely unavailable for all customers for approximately 2 hours.
Customers using PR checks, CLI, API, and UI in https://app.snyk.io, https://app.eu.snyk.io, https://app.au.snyk.io and Private Cloud environments will be impacted.
Further updates will be posted as the maintenance is carried out and when the work has been completed.
Posted on Nov 05, 2024 - 12:18 UTC

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

Degraded Snyk Performance

Resolved - Our engineers detected a performance degradation affecting the Snyk v3 API from 11:15 to 11:30 UTC.

During this period, customers might have encountered latency or timeouts when accessing the v3 API.

A fix has been applied by our engineers to address the issue, and we do not anticipate any further occurrences.
Nov 18, 12:06 UTC

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

Snyk Support Portal is Unavailable for Some Customers

Resolved - All problematic issues identified under the incident and impacting access to the Snyk Support Portal have now been resolved.
Nov 12, 16:21 UTC

Identified - Our Engineers have identified the circumstances affecting some customers’ ability to log in to the Snyk Support Portal at support.snyk.io. The primary cause points towards customers being unfamiliar with the new login process, specifically when it comes to selecting the correct Snyk MT region. To assist, we have now updated our login pages with additional clarity and instructions to allow customers to access the portal in the right way. This is now available on support.snyk.io.

In addition, a secondary, less impactful issue has been found. A small subset of customers have been impacted by a data integrity failure that is having an adverse effect on our ability to understand and align some users’ service entitlements.

As a workaround, impacted customers can send an email to support@snyk.io to raise new support cases.

We apologise for the inconvenience, our Engineers remain active to mitigate all impact as soon as possible.
Nov 11, 19:55 UTC

Investigating - Our engineers have identified an issue that is preventing some customers from logging into the Snyk Support Portal.

Certain customers may experience difficulties logging in to the Snyk Support Portal when using SSO. We are currently investigating the specific customers and circumstances affected.

Affected customers can raise support tickets via email as a workaround.

The Snyk Incident Response has been invoked, and our engineers are investigating.
Nov 11, 15:19 UTC

Nov 11, 2024

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

Snyk Platform is currently degraded

Resolved - Our Engineers identified and implemented a fix to restore service to the Snyk Platform.

The Snyk Incident Response has now been stood down.
Nov 7, 09:43 UTC

Investigating - Our Engineers have identified that the Snyk Platform is currently degraded for app.snyk.io.

Customers using app.snyk.io may observe that the Snyk Platform is inaccessible or extremely slow.

The Snyk Incident Response has been invoked and our Engineers are investigating.
Nov 7, 09:37 UTC

Nov 6, 2024

Performance degradation on CLI and API v1

Resolved - Our Engineers have observed no further impact during the monitoring period.

The Snyk Incident Response has been stood down.
Nov 6, 15:10 UTC

Monitoring - Our Engineers have identified and implemented a fix, and we are observing initial signs of improvement.

We are currently monitoring the situation to confirm the effectiveness of the fix.
Nov 6, 10:13 UTC

Investigating - Our Engineers have identified degradation on CLI and API v1.

Customers may experience degraded performance when using Snyk CLI and/or API v1.

The Snyk Incident Response has been invoked and our Engineers are investigating.
Nov 6, 10:08 UTC